It's not just about technology. It's about making it work.
Close the loop between insight, action, and outcomes across every team, with former higher education leaders who have done this work.
Turn your institutional success investment into measurable institutional impact
Most institutions have invested in data and student success technology. Many still cannot turn it into impact.
- Adoption varies by team, so insight that could change outcomes goes unused.
- With no standard path from signal to intervention, the moment passes.
- Leaders cannot show progress, and the evidence is not ready when it is needed.
- Accreditors, state funders, and boards are demanding evidence of effectiveness.
A flexible partnership built for sustained student impact
We extend the Institutional Impact Platform beyond technology, into your workflows, strategy, and decisions. Every partnership includes strategic guidance, ongoing enablement, and dedicated support. Strategic Services goes further for institutions that want deeper collaboration and faster progress: more time with your strategic team and more hands-on support around your goals.
Meet Your Strategic Team
Every partner is matched with a dedicated Strategic Director: a former higher education practitioner who has led student-facing teams, been through accreditation, and presented to boards. They work alongside your team to set priorities, guide execution, and keep your use of the platform growing.
- Meredith Baker
- Gina Chase, M.S.
- Sarah B. DeMeo, M.B.A., M.Ed.
- Robert Freidhoff, M.Ed.
- Dr. Benjamin M. Forche
- Jacqueline Harris
- Dr. Nathan B. Miller
- Dr. Krystin McCauley Watkins
Our partnership model is designed to meet you where you are and evolve with you over time
A foundation for success
Built around your priorities
Designed to grow with you
Focus your partnership where it matters most
Change Management
Training & Enablement
Role-Specific Insights & Recommendations
Program & Initiative Assessment
Best Practices Recommendations
Advanced Analytics & Strategic Advisory
How we work with your teams and why it matters
For Student Success and Retention Teams
For Student Success and Retention Teams
For IE & IR Teams
For IE & IR Teams
For Academic Affairs Teams
For Academic Affairs Teams
For Institutional Technology Leaders
For Institutional Technology Leaders
Join a community shaping what's next in higher education
Strategic enablement and professional growth (workshops and training)
Customer collaboration and visibility (conference opportunities)
Thought leadership and peer connection (roundtables and forums)
Civitas works under FERPA as a school official you designate, with a published data sharing agreement and platform specifications. Accessibility conformance reports are available on request. Security and privacy → Trust Center →
“Usually once you go through implementation and sign off, you move over to a whole other kind of customer. The responsiveness slows down. With Civitas Learning, that shift never happened.”Sara GreerDirector of IT–Web Services, Del Mar College
“I just feel like you folks are part of our work group here. I don't feel like you're a separate company.”Dr. John RindyAssociate Vice President for Career & Academic Progress, Slippery Rock University
“It's not just about software. It's about getting people to see what's possible when we work together and then building something that reflects everyone's needs.”Linda KucinskiBusiness Analyst, Lawrence Technological University
Questions institutions ask about strategic partnership & services
Short answers, in the words a cabinet uses. For anything not here, ask us directly.
What does the Civitas partnership include beyond software?
A Customer Development team that works with your stakeholders on adoption, impact, and continuous improvement: choosing what to measure, reading results with you, and planning next term.
Is this a paid professional services engagement?
No. The partnership is part of the subscription, not a separate hourly statement of work. How pricing works →
Who do we work with after we go live?
The same team. The people who learn your data, calendar, and politics stay with you instead of handing off to a support queue.
What does the first year usually look like?
Integration and model build, then adoption with the teams who act daily, then first measured results at the end of a term — once a cohort has had an intervention and a comparison group exists.
What if our team turns over?
The models, definitions, and measurement record stay with the institution, not the person who set them up. That is the difference between an operating model and a project.
Bring your questions. Leave with an estimate you can defend.
A 45-minute working session: we start from your public IPEDS figures, show what the platform found at institutions like yours, and size the outcome — before anyone touches your data.