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Customer stories

Outcomes, measured. Told by the people who did the work.

Every story below names the institution, the number, and how it was measured. Filter by institution type, outcome, or solution.

Impact spotlight

What partners built, and what it moved

“We’ve always known that holistic advising is the right approach, but the Civitas Learning platform allows us to actually do that.”

Leslie Abarr-CuencaDirector of Student Success, Northwest Missouri State University

+8%

retention increase, 2016 to 2021, reaching 80% overall retention from Fall 2021 to Fall 2022

What they built

One student profile, curated with the campus: alerts, appointment notes, relative LMS engagement, changes in persistence prediction, and texts
Advising, the registrar, financial aid, athletics, and support units documenting interactions and managing alerts in one system
A daily review of each student’s LMS engagement relative to peers, to see who needs support sooner
A campuswide model for “every student, every day” that every office signs up to

Read the story →Listen: Creating a Unified Student Success Culture, with Dr. Allison Hoffmann →

“When everybody told us six years ago, you’re never going to be able to move a needle from 81 to 82% at a state school, this fall we are at 86.4%.”

Dr. John RindyAssistant Vice President for Career and Academic Progress, Slippery Rock University

86.4%

first-year retention, the highest on record (preliminary, pending PASSHE verification). SRU also credits career readiness, advising, and mentoring.

What they built

Institution-specific analytics with paired predictor analysis to find precise student groups
A program for exploratory students: 78–81% now declare a major in their first semester, up from 68%
Removing small financial barriers that stand between students and their next term
Data use built into daily workflows, with a partnership that adapts as the numbers move

Read the story →Listen: Beyond the Plateau: Designing Retention Experiments While the System Is Still Moving →

“The Civitas Learning Student Impact Platform allows us to view student success through a data-focused lens. It ensures we’re not leaving any gaps that students could fall through along the way.”

Dr. Tammy WyattVice Provost for Student Success, The University of Texas at San Antonio

+16 pts

first-year retention, 2012 to 2022, as reported by UTSA; an 8.1% persistence lift for students who engaged with academic advising, Summer 2020 to Fall 2021

What they built

Advising caseloads built from the paths students actually take when they change majors
Tutoring and supplemental instruction measured by student group, then focused where they worked best
Targeted coaching outreach to at-risk students who would not seek it out on their own
Weekly leadership reviews of student success data across a hub-and-spoke structure

Read the story →Listen: How Institutions Can Measure Career Readiness in Real Time, with Mario Vela →

All2-year public4-year private4-year publicCommunity collegePersistence / RetentionCompletionEnrollmentEfficacy & ROIInstitutional effectiveness

Coordination Without Control: How the University of Cincinnati Built a Student Success System That Scales

75%

graduation rate (surpassing Bearcat Promise goal)

University of CincinnatiRead the story →Private university

From a Year of Frustration to Live in Six Weeks: Lawrence Technological University's Deployment Story

6-8 weeks

deployment time (vs. 1 year with previous vendor)

Lawrence Technological UniversityRead the story →

From 81% to 86.4%: SRU's Playbook for Sustained Retention Gains

81% to 86.4%

first-year retention (highest in SRU history)

Slippery Rock UniversityRead the story →Community college

Leading Through Listening: The Collaborative Story Behind Del Mar's Civitas Learning Adoption

34%

increase in graduates

Del Mar CollegeRead the story →

UT Tyler Moves Beyond "An Expensive Note-Taking Platform" to a Student Success Partner

5-6

vendors evaluated before selecting finalists

The University of Texas at TylerRead the story →Large public university

From Connection to Completion: How UVU's Human-Centered Approach Boosts Retention at Scale

3 percentage points

increase in retention

Utah Valley UniversityRead the story →Technical / community college

From Guesswork to Impact: How Greenville Tech Measured What Drove Real Results

25 percentage points

lift in persistence prediction with targeted outreach vs. no intervention

Greenville Technical CollegeRead the story →Public liberal arts and sciences u

How Data Empowers UNC Asheville's Crisis Response and Student Retention

Nearly 5%

increase in first-year fall-to-fall retention (Fall 2022 cohort)

University of North Carolina AshevilleRead the story →

Faculty Engagement and Data-Informed Support Lift Persistence by 4% at Austin Community College

4.1%

gain in fall-to-spring persistence (70.8% in Spring 2021 to 74.9% in Spring 2023)

Austin Community CollegeRead the story →Customer story

Next step

Bring your questions. Leave with an estimate you can defend.

A 45-minute working session: we start from your public IPEDS figures, show what the platform found at institutions like yours, and size the outcome — before anyone touches your data.

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Outcomes, measured. Told by the people who did the work.

What partners built, and what it moved

Coordination Without Control: How the University of Cincinnati Built a Student Success System That Scales

From a Year of Frustration to Live in Six Weeks: Lawrence Technological University's Deployment Story

From 81% to 86.4%: SRU's Playbook for Sustained Retention Gains

Leading Through Listening: The Collaborative Story Behind Del Mar's Civitas Learning Adoption

UT Tyler Moves Beyond "An Expensive Note-Taking Platform" to a Student Success Partner

From Connection to Completion: How UVU's Human-Centered Approach Boosts Retention at Scale

From Guesswork to Impact: How Greenville Tech Measured What Drove Real Results

How Data Empowers UNC Asheville's Crisis Response and Student Retention

Faculty Engagement and Data-Informed Support Lift Persistence by 4% at Austin Community College

SUNY Broome Sees 3.7% Registration Increase with Data-Activated Enrollment Management

3.9% Lift in Persistence After Adopting Integrated Academic Planning and Student Scheduling

Ensign College Sees 75% Student Adoption of Academic Planning During Initial Rollout

Streamlined Registration Process Boosts Enrollment at Jacksonville State University

Amplifying Student Care at DeVry University with Integrated Technology

Proactive Support Removes Barriers to Completion at the University of Texas at Arlington

Course Insight Reveals Surprising Impact of FYE Course at Lakeland Community College

Integrated Approach to Student Success Leads to 8% Retention Lift at Northwest Missouri State University

Texas A&M-San Antonio Improves New Student Orientation with Quicker, Smarter Scheduling

Slippery Rock University Achieves Highest Retention Rates Since 2004 with Data-Activated Strategies

Proactive Student Success Culture Improves Outcomes for All at the University of Cincinnati

UTSA Achieves 16% Retention Lift with Data-Activated Student Support Ecosystem

TAMIU Sees Retention & Graduation Gains with Easy Course Scheduling

Easing Academic Advisor Capacity Constraints with Real-Time Visibility into Student Need

How Snow College Lifted Retention by 12% with Institution-Specific Insights

Northeastern State University Improves Persistence for “At-Promise” Students with Data-Informed Advising

Data-Activated Email Campaigns Boost Retention at the University of Central Oklahoma

Data-Activated Culture Helps Lorain County Community College Avoid Historic Enrollment Declines

Austin Community College Improved Persistence During Its Pandemic-Driven Shift to Online Learning

How UTSA Avoided Pandemic-Driven Enrollment Decline With Data-Activated Retention Strategies

Del Mar College Boosts Graduates by 34 Percent

How a Single Nudge Resulted in 42% Increase in Enrollment at Tacoma Community College

Bring your questions. Leave with an estimate you can defend.