The challenge
Coordinating student success action across 53,000+ students, 18 embedded advising and student success units, and hundreds of advisors without a centralized model or collapsing operations into a single chain of command.
The approach
Established shared leadership tables bringing together advising administrators, student affairs leaders, and frontline staff; implemented engagement-based signals rather than demographic flags; created unified visibility across institutional systems with role-based access; coordinated outreach to eliminate duplicated efforts.
In their words
“The mantra of many people in my role is that you sometimes have all the responsibility without all of the authority.”Tara WardenAssistant Vice Provost, University of Cincinnati
