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Private university

From a Year of Frustration to Live in Six Weeks: Lawrence Technological University's Deployment Story

Lawrence Technological University replaced a failed student success platform with Civitas Learning's solution, achieving full deployment in 6-8 weeks instead of the year-long struggle with the previous vendor. The implementation demonstrated rapid time-to-value with minimal internal resource burden and strong post-launch support. The institution transitioned from a painful, unclear implementation process to a structured, transparent deployment with clear documentation and responsive support.

The challenge

LTU’s previous student success platform implementation stalled after one year with unclear progress, excessive internal resource demands, complex workflows (“14 steps to do one thing”), and lack of confidence in the product’s maintainability.

The approach

LTU selected Civitas Learning based on criteria including responsive vendor support, configuration-ready software, maintainable systems, and clear documentation. Implementation featured structured meeting protocols and rapid response cycles to technical questions.

In their words

“Civitas (Learning) has been the best vendor I've ever worked with. They are the most responsive, and they're extremely capable.”
Linda KucinskiBusiness Analyst, Lawrence Technological University

Solutions used

Next step

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