From Connection to Completion: How UVU's Human-Centered Approach Boosts Retention at Scale

The challenge

Students felt disconnected from support systems, with fragmented outreach and procedural barriers limiting timely, personalized assistance, particularly for those approaching graduation or facing unexpected obstacles.

The approach

Launch Student Success Specialists as near-peer advisors; integrate Civitas Learning’s Student Impact Platform to provide predictive signals, enable early outreach, remove registration holds, and coordinate rapid responses to faculty-raised concerns through Canvas integration.

In their words

Solutions used