The challenge
Delivering timely, personalized support to a diverse student population of 70,000+ across multiple campuses while identifying at-risk students, building advisor relationships, and maintaining complete student information across siloed systems.
The approach
Transition to data-informed case management model using Civitas Learning platform, with streamlined caseload management, faculty collaboration, and scaled targeted outreach based on predictive analytics.
In their words
“It's the data hub for all our students. Any outreach, any notes, any meetings — it all lives in the advising workflow.”Kathy JamesExecutive Dean, Academic Advising & Affinity Programs, Austin Community College


