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Faculty Engagement and Data-Informed Support Lift Persistence by 4% at Austin Community College

Austin Community College, serving over 70,000 students across eleven campuses, implemented a case management advising model with predictive analytics and faculty engagement to improve student retention. By streamlining caseload management and centralizing student data, the institution achieved significant gains in persistence and completion rates. The approach demonstrates how data-informed support systems and collaborative partnerships can scale personalized student guidance across large, diverse populations.

Austin Community College

The challenge

Delivering timely, personalized support to a diverse student population of 70,000+ across multiple campuses while identifying at-risk students, building advisor relationships, and maintaining complete student information across siloed systems.

The approach

Transition to data-informed case management model using Civitas Learning platform, with streamlined caseload management, faculty collaboration, and scaled targeted outreach based on predictive analytics.

In their words

“It's the data hub for all our students. Any outreach, any notes, any meetings — it all lives in the advising workflow.”
Kathy JamesExecutive Dean, Academic Advising & Affinity Programs, Austin Community College

Solutions used

Next step

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