The challenge
Limited visibility into which initiatives drove meaningful results; advisor caseloads prevented proactive identification of highest-risk students; one-size-fits-all support model overlooked persistently at-risk populations.
The approach
Utilized Civitas Learning’s Student Impact Platform to identify low-persistence students; segmented outreach based on persistence predictions and engagement signals; partnered with Harvard Center for Education Policy and Research to conduct cost-benefit analysis of support initiatives; implemented feedback loops to refine messaging and interventions.
