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Civitas LearningCivitas Learning Professional Services Specifications
Last Updated: June 25, 2025
| Training & Enablement Services | |||||
| Deliverables | Standard | Essentials | Premium | Custom(Additional Fees May Apply) | |
| On Demand Learning | ✓ | ✓ | ✓ | ||
| Click-path functional training, one per capability (virtual, at launch) | ✓ | ✓ | ✓ | Additional click-path training beyond package offerings, in-person or customized trainings (i.e., by persona or dept. or On-Campus Kick-Off; On-Campus Workshop, Train-the-Trainer programs) | |
| Best Practices & Strategic Enablement Playbook | ✓ | ✓ | Customized playbook by customer persona or department (i.e., faculty, Institutional Research, Academic Advising, etc.) | ||
| Virtual strategic enablement session (one per year) | ✓ | ✓ | Additional strategic enablement sessions beyond package offerings or customized sessions (i.e., by persona or dept.) | ||
| Tailored Readiness & Enablement Plan | ✓ | ||||
| Tailored Adoption & Engagement Strategy | Strategic plan to help customer with adoption of and engagement with the Civitas Learning platform | ||||
| Civitas Learning Certification Program | Priced per individual seeking certification | ||||
| Executive enablement & ROI session | |||||
| Custom outreach packages | As scoped by the parties (i.e., coordinated nudges campaigns, coordinated SMS campaigns, etc.) | ||||
| Other | As scoped by the parties |
| Technical Support Services | |||||
| Technical Support Services are provided in accordance with the Service Level Agreement. |
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